Getting in touch
Phone +91 70365 87777, 9am-9pm IST, seven days. Email info@meems.in, answered within one working day.
Office: Road No. 12, Banjara Hills, Hyderabad 500034.
If you are travelling and something goes wrong
Every group departure has a named on-ground leader with a Saudi number, given to you before you fly. They are the first call.
Saudi emergency numbers: 911 for police, ambulance and fire in Makkah, Madinah, Jeddah and Riyadh; 997 for ambulance elsewhere. The Indian Consulate in Jeddah operates a 24-hour helpline for Indian nationals.
There are staffed medical centres inside both Masjid al-Haram and Masjid an-Nabawi, free to use, with English and Urdu-speaking staff.
Complaints
If an operator has not delivered what was sold, tell us with the booking reference. We hold the operator relationship and we can escalate in a way an individual traveller usually cannot. Operators who repeatedly fail are delisted.
Questions
What do I do if there is a problem during my Umrah trip?
Call your group leader first, every departure has a named on-ground contact with a Saudi number, given to you before you fly. For emergencies, 911 covers police, ambulance and fire in the major cities. Both Masjid al-Haram and Masjid an-Nabawi have free staffed medical centres with English and Urdu-speaking staff.
How quickly do you respond to enquiries?
Phone lines are open 9am to 9pm IST, seven days a week. Email is answered within one working day. Booking enquiries receive three operator quotes within 24 hours.